How passes work
You pay once for a pack of bowls. Nothing renews or debits automatically. When your pack runs out, you choose whether to buy another.
Each bowl in your pack is reserved for a delivery day you pick. Bowls you have not received stay in your balance.
Skipping a day
You can skip, switch to dinner or change your address for any day until 11:00 PM the night before. A skipped bowl returns to your balance and is added to the end of your schedule. It does not expire.
After 11:00 PM the night before, the kitchen has already planned that bowl and it cannot be skipped. You can ask us on WhatsApp and we will help where we can.
Bowls we did not deliver
If we fail to deliver a bowl you were scheduled to receive, or it arrives unfit to eat, tell us the same day. We will either add the bowl back to your balance or refund it, whichever you prefer.
- Refunds go back to the original payment method.
- They reach you within 5 to 10 working days, depending on your bank.
- We refund the per-bowl price you paid, including any delivery fee for that day.
Cancelling a pass
You can cancel a pass at any time. Bowls you have not received are refunded to your original payment method within 5 to 10 working days. Bowls already delivered are not refundable.
If you bought a pass at a discounted per-bowl price, the refund for the remaining bowls is calculated at the price you paid.
Asking for a refund
Message us on WhatsApp from the number registered with your account, or email hello@leafday.in with your order number.